Retention
Keep every customer coming back
Retention is how customers stay and buy again. We set up your CRM and the emails and automations that welcome, nurture and win customers back.
Trusted by B2B and DTC brands that hired us to run their growth. Judged on customers and revenue.
Where customers slip away
- 01
New customers get one email, then silence.
Welcome and onboarding flows, written for where each person is.
- 02
Carts get abandoned and nobody follows up.
Abandoned-cart, browse and win-back flows that run on their own.
- 03
Your CRM is messy, so nobody knows who to contact or when.
A CRM your team trusts, with every record right and an owner on it.
- 04
Customers leave quietly, and you find out at renewal.
We watch for customers going quiet and run retention campaigns before they leave.
The lifecycle we run
The right message at each stage, sent on its own. The stages differ for consumer brands and B2B companies; the work is the same.
Consumer brands
- Welcome
A welcome flow that leads to the first order
- Abandoned cart
Cart and browse reminders that bring buyers back
- Repeat purchase
Post-purchase emails timed to the next order
- Win-back
Campaigns for customers who went quiet
- Reviews and referrals
Asked at the right moment, so customers bring customers
B2B companies
- Nurture
Sequences that keep a lead warm until it’s ready
- Onboarding
New customers using what they bought
- Renewal
Signals and outreach before renewal comes up
- Expansion
Upsell and cross-sell to customers who are ready
- Advocacy
Case studies, reviews and referrals
Free · ready within an hour
A full diagnostic in an hour, free
voltOS, our machine learning model, researches your market, your search and AI visibility and your competitors, and checks your website, ads, analytics, CRM and retention, with a verdict on each area within an hour.
Get the free diagnosticYour market
- Market and demand research
- Search and AI visibility
- Competitors’ positioning, pricing and ads
- The customers who buy, against the ones you expect
Your business and data
- Product, pricing and deal size or order value
- Website and conversion
- Paid media, judged on customers
- Analytics and attribution
- CRM and email
- Retention: renewals or repeat purchases
Built for both: deal size and renewals for B2B companies, order value and repeat purchases for consumer brands.
What we run
CRM setupA CRM your team trusts
- Lifecycle stages and statuses
- Contact data kept clean
- Segments for every stage
- An owner on every record
Email and lifecycleThe right email at each stage
- Welcome and onboarding flows
- Abandoned-cart and browse flows
- Post-purchase and win-back emails
- Newsletters
AutomationFollow-up that runs on its own
- Triggers on what each person does
- Segments built on behavior
- Routing and follow-up
- Personal content in every message
Retention and growthKeep customers and grow them
- Activation and churn reduction
- Upsell and cross-sell
- Loyalty and referral programs
- Reviews and customer community
How it runs
- Within an hour
The free diagnostic
voltOS checks your market and your data. You get a verdict on each area and the leaks to fix first.
- Next
A plan you can measure
Who to sell to, which channels to run and what to spend on each, signed off by your team.
- Every week and month
We run it and move the budget
Our team runs the channels. You see everything on live dashboards, we send a strategic analysis every week and a deep one every month, and the budget moves to what brings in customers.
What clients say
“VOLT operate as an extension of your team. They care about outcomes, challenge assumptions, and are fully invested in your success.”
VP of Growth, JamX“I wouldn’t trust anyone more than him to lead a growth strategy from A to Z.”
Co-founder & CRO, Agave Health · On Tal“When it’s right – you can feel it, and you can see the impact.”
Pricing
The diagnostic is free. After it, a monthly fee set by the scope it finds: the channels, markets and work we run. Tools we build come inside the fee.
- Free · about an hour
Free diagnostic
voltOS checks your market, your marketing and your data.
- Market, search and competitor research
- Your customers, against the ones you expect
- Website, ads, analytics and CRM checked
- A verdict on each area, with what to fix first
- Monthly · set by scope
Monthly engagement
Senior strategy with you, and a team that runs the channels.
- Strategy and budget calls with your team
- Ads, SEO, content and email run by our team
- Live dashboards, alerts, and voltOS to ask about anything
- A strategic analysis every week, a deep one every month
- Ads run in your own accounts
- Your team approves every launch and budget change
Questions buyers ask.
Yes. We run growth for companies that sell to businesses and for brands that sell to consumers. The diagnostic adjusts to each: deal size and renewals for B2B, order value and repeat purchases for consumer brands.
voltOS researches your market, your search and AI visibility and your competitors, and checks your website, ads, analytics, CRM, attribution, email and retention, with a verdict on each area within an hour.
The diagnostic is free. After that, a monthly fee set by the scope it finds: the channels, markets and work we run. Ad spend is billed by the platforms, in your own accounts.
Usually welcome, abandoned cart, post-purchase and win-back, because they run on their own and reach people when they decide. The diagnostic shows which one is missing or leaking for you.
For consumer brands, repeat purchase rate and monthly cohorts. For B2B companies, renewals, revenue kept and expansion, and customers lost.
Your team. Every flow and campaign goes live only after someone on your team approves it.